LAFAYETTE, La. (AP) — The expansion of a Louisiana call center business that provides safety, health care and counseling hotline services will bring 50 new jobs to the Acadiana region, company and state officials said Wednesday.
The expansion of the CALLS PLUS multilingual call center in Lafayette was announced in a joint statement by Gov. John Bel Edwards and company president Barbara Lamont. They said 50 new jobs will be added to 37 already at the center.
The company’s primary clients are governmental organizations and its services include case intake, nurse triage, patient management, dispatch and more. The company also supports school safety hotlines available in 10 states to report bullying, harassment and other behavioral health issues, according to Wednesday's release from the state economic development office.
The release said the company was founded in New Orleans in 1987 as New Orleans Teleport.
“CALLS PLUS chose to invest in Lafayette specifically because of the robust infrastructure provided by Lafayette Utilities System, which helped us transition from fiber landlines to Voice over Internet Protocol,” Lamont said.
State incentives for the expansion include the company's use of the state FastStart program that provides recruitment and training services at no cost, and the Enterprise Zone program that includes tax credits and rebates for job creation.
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